FAQ
1. How can I exchange or return a product from my order?
All items purchased on Coluna de Fogo's e-commerce platform may be exchanged or returned, provided they are in their original packaging, unused and with a purchase receipt. To return items, please contact us at sales@colunadefogo.com, with the order number and item to be returned. Shipping costs for returns are borne by the customer.
2. What is the return or exchange period?
You have 30 days to return or exchange your products.
3. Are returns/exchanges free?
No, shipping costs in case returns are borne by the customer.